An AI-automated order-to-delivery system for ADIL ALI, a fashion brand in Tampa
ADIL ALI took orders on its website, on Instagram and on WhatsApp, and tracked them in chats and spreadsheets. We built one system that captures every order and runs it through confirmation, stitching, shipping, tracking updates and returns, with AI replies on WhatsApp.
- Client
- ADIL ALI, fashion brand, Tampa, FL
- Platform
- n8n + custom app
- Order channels
- Website, Instagram, WhatsApp
- Build time
- 8 weeks
Orders spread across chats and spreadsheets
Orders reached ADIL ALI through three channels: the website, Instagram and WhatsApp. Most of them were tracked by hand, in WhatsApp chats and Excel sheets, so there was no single place to see what had been ordered, what was being stitched and what had shipped.
That's where orders got missed. A message read late or a row not updated meant a customer waited with no answer. And every shipment needed someone on the team to book the courier by hand, one order at a time.
How the order-to-delivery system works
- 01
Every order in one place
Orders from the website, Instagram and WhatsApp are captured automatically into one system, so nothing depends on someone reading a chat.
- 02
Confirmation and AI replies
Each customer gets an order confirmation automatically, and an AI assistant replies to customer messages on WhatsApp.
- 03
Inventory and low-stock alerts
Stock is tracked as orders come in, and the team gets an alert when an item runs low.
- 04
Stitching and production tracking
Each order moves through its production stages, so the team can see what's being stitched and what's ready to ship.
- 05
Courier booking and tracking updates
Shipments are booked with US couriers automatically, and customers receive tracking updates without anyone sending them by hand.
- 06
Payments and returns
Online card payments are tracked against each order, and returns are logged and followed through in the same system.
What changed for ADIL ALI
- 100+
- Orders handled a month (monthly average since go-live)
- 30+ hrs
- Saved per week (monthly average since go-live)
“Honestly, I’m really happy with how everything turned out. They built a complete automated system for our brand, and it’s made things so much easier for us.”
- Orders from all three channels land in one system instead of chats and spreadsheets.
- Customers get confirmations, WhatsApp replies and tracking updates automatically.
- Couriers are booked automatically, so shipping no longer waits for someone to do it by hand.
- The team sees the production stage, payment and delivery status of every order in one view.
Built with
- n8n
- WhatsApp Business API
- Google Sheets
- Custom web app
- Stripe
- US courier APIs
What should your business stop doing manually?
Tell us what slows your team down. We'll show you what can be automated.