AI automation for restaurants and hospitality
During service, nobody has time to answer the phone. We build AI receptionists and workflows that take reservations, answer menu and hours questions, confirm bookings and bring guests back, without pulling staff off the floor.
Restaurant phone automation, without pulling staff off the floor
Restaurant automation starts with the phone. An AI receptionist for restaurants answers every call during service, takes reservations, answers questions about hours, menus and parking, and passes allergy or complaint calls to a manager.
From there, we automate booking confirmations and reminders to cut no-shows, follow-up messages that bring in reviews, and a daily summary of covers, bookings and missed calls.
Where restaurants lose bookings
- 01Phones ring unanswered during the dinner rush.
- 02The same questions about hours, parking and allergens, all day.
- 03No-shows because bookings weren't confirmed or reminded.
- 04Guest details scattered across booking apps, notebooks and inboxes.
Restaurant automation systems we build
- 01
AI phone receptionist
Answers every call, takes reservations and handles common questions in a natural voice.
- 02
Booking confirmations
Text or WhatsApp confirmations and reminders that cut no-shows.
- 03
Large-party and event enquiries
Details captured, quotes drafted and passed to the manager to approve.
- 04
Review follow-up
Post-visit messages that invite happy guests to leave a review and flag complaints to you.
- 05
Guest records
Preferences, visits and occasions saved in one place for repeat guests.
- 06
Daily reporting
Covers, bookings and missed-call stats delivered every morning.
Restaurant customer service automation
Most restaurant calls ask the same five things: opening hours, parking, menu, dietary options and table availability. Restaurant customer service automation answers them by phone, SMS and WhatsApp in seconds, takes reservations, and passes complaints and allergy questions straight to a manager.
Tools we work with
- OpenTable
- Resy
- SevenRooms
- Toast
- Square
- Google Business Profile
- Twilio
- Vapi
What changes
- No missed calls during service.
- Fewer no-shows and better table utilization.
- Staff focused on the guests in front of them.
How we work
- 01
Discover
We map how your business actually runs and find the processes that repeat.
→ Automation map
- 02
Design
We architect the system: triggers, agents, decisions, data and failure paths.
→ System blueprint
- 03
Build
We connect APIs, AI models, databases and your tools, then test with real data.
→ Production system
- 04
Scale
We monitor, optimize and expand to the next process once this one is proven.
→ Operating layer
AI for restaurants: FAQs
Can the AI receptionist take reservations directly?
Yes, when your booking system has an API or integration we can use. Otherwise it captures the request and sends it to your team or booking inbox instantly.
What happens with allergy or complaint calls?
The agent answers from information you approve and transfers or messages a manager for anything sensitive, such as allergies, complaints or refunds.
Can we keep our existing phone number?
Yes. Calls can be forwarded to the AI receptionist all the time, only after hours, or only when the line is busy.
Do you work with businesses in the US, UK, UAE and Canada?
Yes. We work remotely with small and mid-sized businesses across the United States, the United Kingdom, the United Arab Emirates and Canada, and schedule calls and support around your time zone.
Guides
- Guide
AI automation pricing
2026 build and running costs in USD, GBP, CAD and AED, with a payback example.
What should your business stop doing manually?
Tell us what slows your team down. We'll show you what can be automated.