AI receptionist in Dubai that answers in English and Arabic
Our AI receptionist answers every call to your business in Dubai, day or night, in English or Arabic. It handles common questions, books appointments into your calendar and passes urgent calls to your team, with a summary of every call.
Why Dubai businesses add an AI receptionist
Clinics, salons, real estate offices and service businesses in Dubai take calls from a mix of English- and Arabic-speaking customers, often outside office hours. Every missed call is a customer who may book with someone else.
An AI receptionist answers in a natural voice in the caller's language, answers questions about services, prices, timings and location from information you approve, and books, reschedules or cancels appointments in your calendar. Callers who need a person are transferred or get a quick callback.
After every call, your team receives a summary and the details are saved in your CRM. You can also follow up on WhatsApp automatically, which is how many customers in the UAE prefer to confirm bookings.
What a call sounds like in Arabic
An evening call to a Dubai Marina dental clinic. The receptionist greets in both languages and follows the caller into Arabic.
In English: the caller books a cleaning for Thursday after work, chooses 6:30 pm and asks for the confirmation on WhatsApp. The clinic's team receives the call summary in English.
Why calls go unanswered
- 01Front-desk staff are busy with customers in front of them.
- 02Calls after hours and on weekends go to voicemail.
- 03Callers switch between English and Arabic, and not every staff member can help in both.
- 04There's no record of what callers asked for or why they called.
What the AI receptionist does
- 01
Answers 24/7
Every call answered, including evenings, weekends and busy periods.
- 02
English and Arabic
Replies in the caller's language, using scripts and answers you approve.
- 03
Books appointments
Books, moves and cancels appointments in your calendar or clinic system, using Dubai time and your Ramadan hours.
- 04
Transfers when needed
Urgent or sensitive calls passed to your team, following your rules.
- 05
Call summaries
A summary and transcript of every call, saved to your CRM.
- 06
WhatsApp confirmations
Booking confirmations and reminders sent on WhatsApp after the call.
How much an AI receptionist costs in Dubai
Typical prices for a small or mid-sized business, in dirhams and US dollars. You get a fixed quote after a free automation audit.
| Item | AED | USD | What it covers |
|---|---|---|---|
| Build (one-time) | AED 9,200–29,400 | $2,500–$8,000 | English and Arabic scripts, voice testing, calendar, CRM and WhatsApp connection |
| Call minutes (monthly) | AED 185–920 | $50–$250 | Forwarded call minutes, Arabic and English speech, and AI usage |
| WhatsApp messages (monthly) | Per message | Per message | Meta's per-message fees for confirmations and reminders |
| Support and script changes (optional) | AED 1,300–4,400 | $350–$1,200 | Monitoring, script updates, new services and opening hours |
AED figures are rounded conversions from US dollars. WhatsApp fees depend on message type and volume: see our WhatsApp Business API pricing guide for the UAE.
Set up for how Dubai businesses work
Arabic your callers actually use
Callers in Dubai speak Gulf Arabic, Levantine, Egyptian and other dialects, and many switch to English mid-sentence. We test greetings, service names, area names and pronunciation with your team before launch, and adjust the wording until it sounds right to your customers.
Ramadan, Eid and weekend hours
Opening hours and booking slots can change for Ramadan and Eid without rebuilding anything. Each day of the week can have its own hours, including Saturday clinics and Friday prayer breaks, so the receptionist never offers a slot you can't keep.
Answering calls is not telemarketing
An AI receptionist answers calls customers make to you. Outbound marketing calls are different: under the UAE's telemarketing rules (Cabinet Resolution No. 56 of 2024) they need explicit consent, a local number registered to your trade license, calls only between 9 am and 6 pm, and no calls to numbers on the TDRA's Do Not Call Registry. We keep outbound marketing calls switched off unless your setup meets those rules.
Recordings and caller data
Callers hear that the call may be recorded. You decide how long recordings and transcripts are kept, and who on your team can see them.
Tools it works with
- Vapi
- Twilio
- WhatsApp Business Platform
- Google Calendar
- Outlook
- Zoho CRM
- HubSpot
- GoHighLevel
- n8n
What changes
- No more missed calls, in either language.
- Front-desk time back for the customers in front of you.
- Every call recorded, summarized and followed up.
How we work
- 01
Discover
We map how your business actually runs and find the processes that repeat.
→ Automation map
- 02
Design
We architect the system: triggers, agents, decisions, data and failure paths.
→ System blueprint
- 03
Build
We connect APIs, AI models, databases and your tools, then test with real data.
→ Production system
- 04
Scale
We monitor, optimize and expand to the next process once this one is proven.
→ Operating layer
AI receptionist in Dubai: FAQs
Does the AI receptionist really speak Arabic?
Yes, it can hold conversations in Arabic and English. We test the Arabic script and voice with you before launch and adjust wording and pronunciation to suit your customers.
Can we keep our existing Dubai landline or mobile number?
Yes. Your 04 landline or 05 mobile number stays the same. Calls are forwarded to the AI receptionist all the time, only outside clinic or office hours, or only when every line is busy, and callers never see a different number.
What kinds of businesses is it for?
Appointment-based businesses such as clinics, dental practices, salons, real estate offices and home-service companies, as well as any business that misses calls.
How long does it take to go live?
A single, well-defined workflow is usually live in one to three weeks. Larger systems are delivered in phases, so you see something working early instead of waiting months.
Guides
- Guide
WhatsApp Business API pricing in the UAE
Per-message rates, monthly examples and how to keep the bill down.
What should your business stop doing manually?
Tell us what slows your team down. We'll show you what can be automated.