Bilingual AI receptionist in Miami for English and Spanish callers
In Miami, your next customer is as likely to call in Spanish as in English. Our bilingual AI receptionist answers every call in the caller's language, day or night, books appointments and passes urgent calls to your team.
Why Miami businesses need a bilingual receptionist
Most homes in Miami-Dade speak Spanish, and many callers switch between Spanish and English mid-conversation. Clinics, med spas, law firms, real estate offices and home-service companies feel this every day: a Spanish-speaking caller reaches someone who can't help, or reaches voicemail, and books elsewhere.
A bilingual AI receptionist removes that gap. It greets callers, understands whether they're speaking English or Spanish, and continues in their language. It answers questions about services, prices, hours and location from information you approve, books or reschedules appointments in your calendar, and transfers callers who need a person.
Every call is summarized and logged in your CRM in English, so your team sees what each caller needed even if they don't speak Spanish themselves. Follow-up texts can go out in the caller's language too, with consent and opt-outs handled under the TCPA and Florida's FTSA.
What a call sounds like in Spanish
A summer afternoon call to a Miami air-conditioning company. The receptionist greets in both languages and continues in Spanish.
In English: the caller's AC has stopped cooling, they're in Kendall, and a visit is booked for today between 3 and 5 pm. The team's summary arrives in English: “AC not cooling, Kendall, visit booked today 3–5 pm.”
What it costs to miss a Spanish-speaking caller
- 01Spanish-speaking callers reach staff who can't help them.
- 02Bilingual staff are expensive to hire and cover only part of the day.
- 03After-hours and weekend calls go to voicemail.
- 04No record of what callers asked for, in either language.
What the bilingual AI receptionist does
- 01
English and Spanish
Detects the caller's language and responds naturally in English or Spanish.
- 02
Answers 24/7
Every call answered, including nights, weekends and peak hours.
- 03
Books appointments
Books, reschedules and cancels in your calendar, Mindbody or practice software, and confirms in the caller's language.
- 04
Transfers when needed
Urgent or sensitive calls passed to the right person, following your rules.
- 05
English call summaries
Every call summarized in English and saved to your CRM, whatever language it was in.
- 06
Follow-up texts
Confirmations and reminders in the caller's language, with consent recorded.
How much a bilingual AI receptionist costs
Typical prices for a Miami small business. You get a fixed quote after a free automation audit.
| Item | Price | What it covers |
|---|---|---|
| Build (one-time) | $2,500–$8,000 | English and Spanish scripts, voice testing, calendar and CRM connection, call transfer rules |
| Call minutes (monthly) | $50–$250 | Call minutes in English and Spanish, phone line and AI usage |
| Support and changes (optional) | $350–$1,200 a month | Monitoring, script updates, new services, seasonal and storm scripts |
Text message fees from your phone provider are usually a few dollars a month for a small business.
Set up for Miami callers
Spanish that fits your callers
Miami's Spanish speakers come from Cuba, Venezuela, Colombia, Nicaragua, Puerto Rico and across Latin America. We use a clear Latin American Spanish voice and test it with your team on your service names, street names and neighborhoods, from Hialeah to Doral, before launch.
A storm script for hurricane season
Atlantic hurricane season runs from 1 June to 30 November. When a storm is coming, you can switch the receptionist to a storm script in one step: closure or reduced hours, emergency-only bookings and a callback list for when you reopen.
Texts that follow Florida's rules
Under the Florida Telephone Solicitation Act, automated sales texts need prior express written consent, can only be sent between 8 am and 8 pm, and are limited to three on the same subject in 24 hours. A text confirming a booking the caller asked for is service, not marketing, but any promotional follow-up goes through consent checks, and a STOP reply ends it immediately.
Tools it works with
- Vapi
- Twilio
- Google Calendar
- Outlook
- GoHighLevel
- HubSpot
- Calendly
- Mindbody
- Clio
- n8n
What changes
- Every caller served in their own language.
- No more missed calls after hours or at peak times.
- Every call summarized for your team in English.
How we work
- 01
Discover
We map how your business actually runs and find the processes that repeat.
→ Automation map
- 02
Design
We architect the system: triggers, agents, decisions, data and failure paths.
→ System blueprint
- 03
Build
We connect APIs, AI models, databases and your tools, then test with real data.
→ Production system
- 04
Scale
We monitor, optimize and expand to the next process once this one is proven.
→ Operating layer
Bilingual AI receptionist: FAQs
Can the AI switch between English and Spanish during a call?
Yes. It responds in the language the caller uses and can switch if the caller does. We test both languages with you before launch, including your business's names, services and addresses.
Which Miami businesses use a bilingual AI receptionist?
Appointment-based businesses such as clinics, dental practices, med spas, salons, law firms, real estate offices and home-service companies, and any business that misses Spanish-speaking callers.
Can we keep our 305 or 786 number?
Yes. Your existing number stays on your business cards and Google profile. Calls are forwarded to the AI receptionist all the time, only after hours, or only when your lines are busy, and you can change the rule anytime.
How long does it take to go live?
A single, well-defined workflow is usually live in one to three weeks. Larger systems are delivered in phases, so you see something working early instead of waiting months.
Guides
- Guide
AI receptionist vs answering service
Cost, booking, emergency triage and peak-season capacity compared.
What should your business stop doing manually?
Tell us what slows your team down. We'll show you what can be automated.