Bilingual French–English AI receptionist for Quebec businesses
In Quebec, callers expect to be served in French, and many will switch to English. Our AI receptionist greets every caller in French, moves to English when they do, answers questions and books appointments around the clock.
French first, by design
Quebec's Charter of the French Language, as amended by Bill 96, requires businesses to serve consumers in French, and that includes customer service and call centers. For a small business, staffing the phones in both languages all day is expensive. An AI receptionist answers in French by default and switches to English when the caller prefers, so every caller is served in their language.
It handles the calls that fill a receptionist's day: opening hours, prices, availability, directions and bookings. It books into your calendar, sends confirmations in the caller's language, and transfers urgent calls to your team with a summary. Your staff see every call summarized in one language, whichever language the caller used.
We test the French carefully. Quebec French differs from European French in vocabulary and accent, so we tune the voice, wording and recognition to sound natural to local callers. Personal information is handled with Quebec's privacy law (Law 25) and PIPEDA in mind, and callers are told when calls are recorded.
French first, English when the caller switches
A call to a Montreal physiotherapy clinic. The receptionist starts in French and follows the caller into English.
Example script for illustration. Your receptionist uses your own services, calendar and wording.
What the bilingual AI receptionist does
- 01
French first
Greets every caller in French and continues in French unless they switch.
- 02
Switches to English
Moves to English naturally when the caller does, without starting over.
- 03
Answers 24/7
Every call answered in seconds, including evenings and weekends.
- 04
Books appointments
Books into your calendar and confirms by text or email in the caller's language.
- 05
Transfers when needed
Urgent or complex calls go to the right person with a summary.
- 06
One-language summaries
Every call summarized for your team in the language you choose.
Bilingual launch checklist
- Greeting and default language set to French
- Voice and vocabulary tested with Quebec callers
- Natural switch to English without restarting the call
- Confirmations sent in the caller's language
- Recording notice in both languages
- Staff summaries in the language your team prefers
- Transfer rules for urgent and complex calls
- Personal information handled with Law 25 and PIPEDA in mind
Tools it works with
- Google Calendar
- Microsoft 365
- Calendly
- HubSpot
- GoHighLevel
- Jane
- Twilio
- Vapi
- n8n
What changes
- Every caller is served in French or English, any time of day.
- Fewer missed calls and more booked appointments.
- Your team gets clear summaries instead of scattered messages.
How we work
- 01
Discover
We map how your business actually runs and find the processes that repeat.
→ Automation map
- 02
Design
We architect the system: triggers, agents, decisions, data and failure paths.
→ System blueprint
- 03
Build
We connect APIs, AI models, databases and your tools, then test with real data.
→ Production system
- 04
Scale
We monitor, optimize and expand to the next process once this one is proven.
→ Operating layer
Bilingual AI receptionist: FAQs
Does the AI speak Quebec French?
Yes. We choose voices and wording that sound natural to Quebec callers and test with local accents before launch, adjusting vocabulary where Quebec usage differs from European French.
Does this help with Bill 96?
It helps you serve callers in French at all hours, which the Charter requires for customer service. It's one part of compliance, not all of it; check your overall obligations with a Quebec lawyer.
Can it work for businesses outside Quebec?
Yes. The same setup works for bilingual service in Ottawa, New Brunswick and anywhere else you serve French and English speakers.
How long does it take to go live?
A single, well-defined workflow is usually live in one to three weeks. Larger systems are delivered in phases, so you see something working early instead of waiting months.
Guides
What should your business stop doing manually?
Tell us what slows your team down. We'll show you what can be automated.